Paul Walsh is Senior Vice President of Platform Strategy and Innovation at VISA. He starts his presentation by asking: “Are you defining the future or are you waiting for it?“

At VISA Paul follows three beliefs that he shares with us:

1. Embrace the Cognitive Age.
   For Paul this means embracing the chances that lie in big data, e.g. working with image recognition and making data secure.
2. Make Technology Invisible.
   „Whether it’s my fridge that is able to handle payments or it’s the car which is not only finding a parking space but also able to pay for it automatically.“
3. Co-Creation is Essential
   For VISA this means to move from a closed and proprietary system towards an open and collaborative system which works with other services hand-in-hand.

Dr. Diana Mantel & Paul Knecht

Stefan Nicola from Bloomberg interviews Niklas Östberg, CEO from Delivery Hero.
The delivery company, which went public last year is one of the biggest success stories in Germany, even though the German food market is recognized as being tough.

„First of all, we had the German people to understand that food ordering is a good thing. Most other markets do order much more,“ Niklas Östberg explains and confirms: „I just don’t know why Germans are ordering less.“

The reason for Delivery Hero’s success: „It’s like in any market: You have to create the best service.
For Delivery Hero this means to have the best food offers […], fast and predictable orders and transactions. We invest a lot more in services and the product development than in marketing, because in the long-term we believe that this is the better strategy.“

Paul Knecht