Fascinating industry panel discussion with Eileen Burbidge and John Berry. Financial services institutions need to change the training manual to maximise collaboration and forge a path for the future of the sector, says Eileen. Financial services companies need to reinvent themselves, says John, and his new organisation wants to be a catalyst for change. 

Dr. Diana Mantel

The role of data should incorporate transparency, analytics, innovation and privacy, says Eileen Burbidge. In terms of innovation, it's really about customer centricity, putting ourselves in customers' shoes. Financial services must know where to focus in key areas such as partnerships, security, talent and ethics. 

Dr. Diana Mantel

Collaboration is vital for success in financial services, says Eileen Burbidge, and we need each other to survive and grow in this sector. Established banks need start-ups, and vice versa, to compete and mitigate 'big tech' threats.

Dr. Diana Mantel