Accelerate panel experts Huw van Steenis, Natalie Berg and Clara Durodié field interesting questions from delegates around sustainability, customer experience and AI. Disruption seems to be a key theme across all three topics, with data at the core.

Dr. Diana Mantel

Technology strategist Clara Durodié talks about artificial intelligence (AI) in financial services. She encourages financial services companies to 'dream big' and leverage data as the starting point. They are at different stages of data analytics maturity, from awareness to dependence, with many often staying within siloes. Real-time data insights enable companies to make better decisions right across the board. We need to unlearn and then relearn, from the board down.

Dr. Diana Mantel

We live in an on-demand era and time has become a precious commodity, argues Natalie Berg. Customer experience is the new currency and we are witnessing the democratisation of concierge-level service. It's the power of data that enables this - just look at Amazon, which works on the basis that customers always want something better. Data underpins that ambition.

Dr. Diana Mantel