Matías E. Fernández brings us another case study: the huge transformation at Swisscom, concerning 1400 people. Swisscom is a leading telecommunications provider in Switzerland. "We have a market share of 59% for mobile communications and 68% for Broadband. But technology is changing fast: 5G is coming, fiber cables are necessary for broadband. Text messages are dead, Roaming is dead (at least in Europe)", says Matías E. Fernández.

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