The e-commerce for example in Poland is quite small compared to other countries - how can it grow? "Costumers want different things in different countries, but the very basic wishes are the same. If you can as a team improve many things, delivery, prices and so on, it helps a lot. The important question is: What can we improve? The delivery can be in five days - or tomorrow!", explains Nuyts. Continously making things better is one of the keys to the success of allegro. 

What is the role of allegro in the future? "First we do improvement on the current processes. But also things like being the biggest financial provider will help to expand the growth and the success", says Nuyts. Currently allegro ist not very competitor-focused - it has more than 6 million costumers and is thus the most important business of the Polish market.

Dr. Diana Mantel

The company we’re now listening to was founded 19 years ago in Poland, as the interviewer and investor David Erlong from Permira notes.
It has transformed to connect around 120,000 of merchants to consumers.
With 1,700 employees Allegro is now the number one e-commerce player in Poland and one of the largest in Europe. In Poland the company is touching 3% of all e-commerce transactions done.

Francois Nuyts, the CEO explains the success: „We can either think of ourselves als a market leader or as a startup which is exactly what our team does. We grew the business by improving and creating services on behalf of customers.“

Paul Knecht