DB SKILL users can use a variety of filter options for their requests. It's also possible to personalize the Alexa Skill for faster and easier requests. To find out how users interact with the DB Skill, DB tried to capture the costumer's point of view with Use Labs. User feedback is also very important to understand the needs of the users. In case of the DB Skill, the feedback of a blind women led to the result, that the skill now also informs on which track a train arrives and where the following train departs.