An outdated operating caused ABANCA many problems, says Jorge García Romarís. The bank's goal was to implement AI as a capability, not just a technology. Data literacy is at the core of that capability, as well as agility and community. ModelOps was adopted to reduce the gap between data and value, ensuring ABANCA emerged as an AI-led organization.

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Dr. Diana Mantel

A lack of a clear strategy for AI was an obstacle at ABANCA, says Jorge García Romarís. What the bank needed was an AI transformation playbook, with pilot projects to gain momentum, an in-house trained AI team, and of course an AI strategy with an internal and external communications plan.

Dr. Diana Mantel

Jorge García Romarís says that ABANCA faced the challenge of ensuring the promise of AI was delivered to the benefit of its 2.5 million customers. He says it is about getting value from data in an agile and efficient way, democratising access to data and analytics and gaining operational insights.

Dr. Diana Mantel