Shopping was very easy in the past: There was a straight line of contracts from consumer to retailer. Then, new reality came and that straight line was gone. Shopping with the help of voice assistants triggers complex processes and many different contracts in the background.
Another important topic are new IT-security requirements, Jansen says. In addition to "old" problems like protection of personal data or unauthorised access, some new risks came up.
- No user authentication for voice commands
- Hacked "skill" would have access to people's homes
- Number of devices would allow large scale DDoS attacks
Finally there is the big question: Who is liable?
Katrin Baumer